1. Scope
This policy applies to the reservation payment for a long-term apartment: one month of rent plus one or two months of deposit (1 + 1 or 1 + 2, set per listing), paid after your application is approved.
2. Cancellation before the viewing
If you cancel before the viewing, you get the full amount back, with no deductions. Write to hello@babanaj-realestate.ch or cancel in your account.
3. Declining after the viewing
If you decide not to take the apartment after the viewing, tell us in writing within 24 hours and we refund the full amount.
4. Refund method
We order every refund within 14 working days, to the account the payment came from. We charge no fees.
5. What is not refundable
Once you accept the apartment and sign the lease, the payment becomes your first month of rent and part of the rental deposit and is no longer refundable under this policy. The deposit is then governed by the lease and Art. 257e OR.