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Terms and conditions

Draft, to be reviewed by a lawyer before publication.

  • Last updated 5 November 2026
  • Version 2026.11.05
  • 2 min read
  • Art. 253 ff. OR
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1. Scope

These general terms apply to the use of the Babanaj platform operated by Babanaj AG, Buhnstrasse 9, 8052 Zürich, and to every application, reservation and short stay made through it. The lease (Mietvertrag) and the Swiss Code of Obligations (Art. 253 ff. OR) govern the tenancy itself.

2. Account and dossier

You need an account to apply. Your dossier contains a valid ID or residence permit (B, C, L or G), an extract from the debt enforcement register not older than 3 months, your last 3 payslips or an employment contract, proof of personal liability insurance and, optionally, a letter from your employer.

3. Your obligations

Provide true and complete information and documents, keep them up to date and do not share your account. False documents lead to the rejection of the application.

4. Application and approval

An application is not a commitment to rent. We review complete dossiers and usually decide within 48 hours. You can withdraw an application at any time, free of charge.

5. Reservation payment

After approval you receive a reservation agreement and an invoice for one month of rent plus one or two months of deposit (1 + 1 or 1 + 2, set per listing). The payment holds the apartment until the viewing. If you decline after the viewing, it is refunded in full; otherwise it becomes your first month of rent and part of the rental deposit.

6. Viewing and lease

Viewings take place in small groups. After the viewing the lease is signed online (advanced electronic signature). Where the canton requires it, such as the Canton of Zürich, you receive the official form for the initial rent with the lease. At the key handover we record a handover report together. Please register with your municipality within 14 days of moving in.

7. Rental deposit

The rental deposit is at most three months of net rent (Art. 257e OR). It is held in a rent deposit account (Mietkautionskonto) in your name.

8. Fees and payments

Tenants pay no fees to Babanaj: CHF 0.–. Rent is paid by QR-bill, eBill, standing order or bank transfer. Card payments are available for short stays only.

9. Short stays

Short stays are paid by card at booking. The price includes VAT at 3.8 % and the local city tax where it applies. Guests are registered as required by local rules.

10. Liability

We are liable for intent and gross negligence. Listing details are checked carefully, but the lease and the handover report are decisive for the condition of the apartment.

11. Applicable law and jurisdiction

Swiss law applies. For disputes about a tenancy the conciliation authority at the location of the apartment is competent; otherwise the courts of Zürich, subject to mandatory consumer jurisdiction. Contact: hello@babanaj-realestate.ch, +41 44 123 45 67.

Write to us and a person in our Zürich office answers, in English or German.

Terms and Conditions · Babanaj